We provide full-lifecycle technical support for equipment. In response to equipment failures, we rely on the Internet of Things (IoT) to monitor equipment operation data in real time, enabling 4-hour remote technical diagnosis and completion of maintenance under the guidance of technicians within 24 hours. We use original spare parts for accurate repairs to ensure that the equipment’s hygiene level and operation precision after maintenance comply with industry standards such as FDA and HACCP.

We formulate preventive technical maintenance plans, and based on equipment production load and usage frequency, conduct regular component inspections, electrical system calibrations, and lubrication system maintenance to reduce sudden downtime from the source. To meet customers’ production capacity upgrades or new regulatory requirements (such as new environmental protection and hygiene regulations), we provide customized technical upgrades, including mechanical structure transformation for adapting to new packaging materials and power system optimization for improving energy efficiency.

Meanwhile, we conduct advanced technical training for operators, covering daily technical inspections of equipment and troubleshooting of common minor faults, to help customers independently maintain the basic technical status of equipment and ensure the stable operation of production lines.